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Frequently Asked Questions

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General Enquiries

Despatch & Delivery

Product Enquiries

General Enquiries

Where are you based?

We are based in Melbourne, Victoria. Our all-in-one, state-of-the-art Head Office houses our helpful customer service staff, product experts, print production team and warehousing crew to bring our amazing product range to your door.

Where will my order be despatched from?

All our products are stored and despatched from our Melbourne warehouse, where they undergo rigorous quality control checks before being sent out Australia wide.

Do you have a physical store or a showroom where we can view the products in person?

No. Please note that we do not have a shopfront or showroom therefore it is not possible to inspect products at our head office. To help our customers make the right decision, all our product information can be found on our online store including comprehensive product specs and detailed product photos and videos. Our product experts are also on hand to answer any queries you may have.

Despatch & Delivery

Do you deliver to my location?

We deliver to anywhere in Australia! Please note, due to the size of our products, we only deliver to physical adresses. We do not deliver to PO (Post Office) Boxes.

When can I expect to receive my order?

We offer same-day despatch for any orders placed before 3pm AEST Mon - Fri (except for custom and printed products). An estimated delivery times to your area can be viewed here.

How much is delivery?

Our delivery fee varies depending on the size of product and delivery location. To see an estimate of how much delivery cost for each product, you can use the shipping estimator on the product page or in your cart.

What are the cut-off times for same-day despatch?

We offer same-day despatch for any orders placed before 3pm AEST Mon - Fri (except for custom and printed products). Any orders placed after 3pm AEST will be sent out on the next business day.

What happens if I am not home when the driver attempts to deliver?

The driver will contact you, advising they will have to move on, and we will attempt delivery on the next available day that suits you.

Is there a charge for redelivery?

No, there is no additional fee for redelivery. Our legendary delivery service is free!

Can I add delivery instructions?

You can add delivery instructions during the checkout process.

Can I pick up items from the warehouse?

Yes. To organise a pick up, please contact one our customer service members and they will be able to help you with the process.

Product Enquiries

What if the product I wish to purchase is not in stock?

You can get in touch with one of our customer service team member via email or phone. They will be able to advise you on when the product will come back in stock or suggest a suitable alternative product that is in stock.

What if I change my mind before delivery and wish to cancel the order?

If your product has not been despatched, we can cancel your order and process a full refund. Please contact one of our friendly staff either via email or phone. Please bear in mind that most orders placed before 3PM AEST are despatched on the same day.

What if my product arrives damaged?

If your product is delivered to you in a damaged condition, please notify our customer service team within 5 days from the date of delivery. They will advise you on what needs to be done.